60 Night Promise
We offer a 60 day no questions asked return policy, please read full terms and conditions below.
Return Fees and Conditions
The following applies to change of mind returns:
- In case you originally received free delivery the re-shipping fee will be based on your location and the size of the items you are returning.
- If you originally paid for the delivery, this shipping fee will not be refunded, but we won’t deduct an additional re-shipping fee from your refund.
If you have received a product that is damaged, faulty or incorrect and you wish to return it, you will not be charged a re-shipping fee.
All returned goods must be wrapped in packaging as our couriers do not transport unpackaged items. Therefore, we strongly recommend that you keep the original packaging if you would like to return the goods.
For all change of mind returns, please note that it is your responsibility to ensure that the items are returned to us in the same condition and packaging you received them. We assess every item that is returned to us. If the product is not returned in its original condition or packaging, a striking fee of 50% of the full product price (before any discounts) will be deducted from your refund.
If you have received a faulty or damaged item that needs to be returned and you have disposed of the original packaging, we kindly ask you to source alternative material, for example, bubble wrap. Please note that the 50% striking fee does not apply to faulty or damaged items.
Items that cannot be returned
- Made to order bed heads and bases
- Mattresses that have been used, soiled or damaged