FAQS

Our products are manufactured using Warwick fabrics. We can upholster in other fabrics upon request.

Our products are made right here in Australia.

Yes, we do. Our products come with a 5 year warranty.

As all our beds are made to order, manufacturing lead times can vary. Production time is usually within 4 weeks. Delivery is generally a further 1-10 days, depending on your location.

All orders over $900 are delivered free of charge to most capital cities. Please contact us for a competitive delivery price outside of metro areas. For orders under $900, our built-in shipping calculator will give you a competitive quote.

Absolutely! You can order five free fabric samples via our website.

Please click here for more information.

Yes they are! Our drawers us high-quality ball-bearing extension runners!

We have a 30-night returns policy, no questions asked. Please note that conditions apply.

We make all Australian sizes from single through to super king. We can also create custom sizes. Please email us your request.

Yes, we do! When you order both a bed head and a base, we will even include free brackets to attach the headboard to the base.

Certainly! You can pick up your bed from our Melbourne, Brisbane or Perth collection points.

Our products are manufactured in Australia, so our lead times are shorter than many other retailers. Our products are premium quality and backed by our 5 year warranty and 30 night promise. We have cut out the middleman allowing us to offer you competitive pricing. And we are proud to support vulnerable animals in need with donations to The Lost Dogs Home.

We accept Visa, MasterCard, Amex, PayPal, Apple Pay and Afterpay.

As an online business, we don't have a showroom. However, we offer free fabric samples, and our friendly customer service team is very happy to assist with any questions you may have. Our 60 night promise means you can return your purchase to us, no questions asked (some conditions apply).

Yes! All our bases are made to fit standard Australian size mattresses. We also have a great range of mattresses right here at Billy's!

Yes, you can. We have a 43cm gap between the end of the base and the drawer to allow for this.

We suggest you order by mid-October to guarantee pre-Xmas delivery. For all deliveries after this, we will absolutely do our best (but we can't make any promises!).